- Introduction and Data Controller
Welcome to Stencilnexus. This Privacy Policy outlines how we collect, process, and protect your personal information when you interact with our website or purchase our standardised visual configurations.
For the purposes of applicable data protection legislation, including the European General Data Protection Regulation (GDPR) and relevant Canadian privacy frameworks, the Data Controller responsible for your personal information is Pagecloud Inc.
- Information We Collect
To facilitate the “Order -> Delivery -> Transaction End” operational model of our layout structures, we collect the following categories of information:
Identity and Contact Data: Includes your first name, last name, billing address, and email address (necessary for the delivery of the visual layout files and order confirmation).
Transaction Data: Details about payments to and from you and other details of the items you have purchased from us.
Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting, and operating system used to access our website.
- Payment Processing via Stripe
We utilise Stripe as our designated third-party payment processor to handle all financial transactions securely.
When you make a purchase, your payment details (such as credit or debit card information) are provided directly to Stripe. Pagecloud Inc. does not store, process, or retain your full financial credentials on our internal servers. The processing of these payments is subject to Stripe’s own privacy policies and terms of service. We maintain access only to limited transaction data (such as billing address and transaction reference numbers) provided by Stripe to confirm that an order has been successfully finalised and is ready for delivery.
- Purpose of Data Processing
We process your data strictly for the following purposes:
To register you as a new customer and process your order.
To deliver the spatial configuration files you have purchased.
To manage our relationship with you, including responding to enquiries and providing administrative support.
To comply with our legal, accounting, and regulatory obligations in Canada and the European jurisdictions we serve.
- Data Retention Periods
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes for which it was collected.
In accordance with mandatory commercial, tax, and accounting regulations in Canada and relevant European jurisdictions, Pagecloud Inc. is legally required to retain basic transaction records (including Identity, Contact, and Financial transaction references) for a minimum period of six (6) to seven (7) years after a transaction concludes.
Once this mandatory retention period expires, and there is no further legal obligation or legitimate operational requirement to hold your data, it will be systematically deleted or anonymised.
- Data Security
Pagecloud Inc. has implemented appropriate operational and technical measures designed to prevent your personal data from being accidentally lost, altered, disclosed, or accessed in an unauthorised manner. Access to your personal data is limited to those employees and operational partners who have a strict business need to know.
Please note that while we implement commercially reasonable protocols to protect your information in accordance with industry standards, no method of electronic transmission or data storage is entirely without vulnerabilities, and we cannot make absolute statements regarding data invulnerability.
- Your Legal Rights
Under the GDPR and corresponding Canadian privacy laws, you possess specific rights regarding your personal data:
Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request corrections to any incomplete or inaccurate data we hold.
Right to Erasure: You may ask us to delete or remove personal data where there is no overriding legal or regulatory reason for us to continue processing it.
Right to Restriction: You may request the suspension of the processing of your personal data under certain conditions.
- Contact Information
If you have any questions regarding this Privacy Policy, our data retention practices, or wish to exercise your legal rights, please contact the Data Controller using the details below:
Data Controller: Pagecloud Inc.
Brand: Stencilnexus
Registered Address: 2288 Walsh Ave, Ottawa, ON K2B 7C2, Canada
Email Address: website@stencilnexus.com
Telephone: +1 6134221572
Company Registration Numbers: 870621-2 / 837849975RC0001
